Best Remote Support Software in 2026: 9 Products Compared

TeamViewer is the name most customers already recognise, which helps when you ask someone to join a session. The customer downloads a small app or joins through a link, gives you a code, and you can see their screen, transfer files and chat. Unattended access lets you reach office machines outside hours, with permissions and access controls to limit who can connect.

The main drawback is price. TeamViewer plans are built for businesses, and costs rise as you add technicians and managed devices. Solo technicians and very small teams should compare the total yearly cost with Zoho Assist or Splashtop before committing. For larger teams that need broad device support, compliance features and a tool customers trust, TeamViewer remains a solid standard.

AnyDesk is known for speed. Its small app starts quickly, connects with low delay, and stays usable on weaker connections where heavier tools stutter. That matters when you support users on home broadband or in areas with variable internet. The interface is simple, with a session code, file transfer and chat built in.

Pricing has changed over time, moving toward connection based licensing in some regions, so the price you remember from a few years ago may not apply now. Check the current plan for your region and team size before you budget. For pure remote control speed, AnyDesk is hard to beat, but teams that need deep ticketing, audit and device management may want a fuller helpdesk platform alongside it.

Zoho Assist is the value pick for small teams. A free plan covers a single technician and a small number of unattended computers, which is enough for a solo technician or a tiny helpdesk to start. Customers can join from a browser, which removes the friction of asking a non-technical user to install software. Attended sessions, unattended access, file transfer, multi-monitor support and session reports are all included in the paid plans.

If you already use Zoho Desk, CRM or Books, the links between apps make ticket handling smoother. The catch is scale. Larger teams with complex device management and strict compliance needs may outgrow Zoho Assist and move toward ConnectWise or BeyondTrust. For small teams, though, the mix of price, ease of use and browser joining is difficult to beat.

Splashtop splits its range into remote access for your own machines and SOS for supporting customers, which helps you buy only what you need. SOS lets a technician support a customer with a simple download and code, while Business Access gives staff remote access to office computers. Performance is smooth, multi-monitor handling is clear, and file transfer and chat are built in.

Pricing is a key reason Splashtop appears on so many small business shortlists. Per-technician costs are lower than TeamViewer for similar support work, and the trial lets you test real sessions before paying. The product names take a little learning, so make sure you trial the support product, not just the remote work product, if customer support is your main job.

ConnectWise ScreenConnect, formerly ScreenConnect, is built for IT teams and managed service providers who support many customers. Technicians can run several sessions, share sessions, transfer files, reboot machines into safe mode and keep detailed session records. The tool also links to wider ConnectWise products for ticketing and device management, which suits providers already in that ecosystem.

That depth comes with setup work. ScreenConnect is not a five minute install for a solo technician, and its plans reward teams that use its management features. For a single technician, a simpler tool will be faster to learn. For a provider supporting dozens of clients, the control, audit trails and multi-technician features justify the extra setup.

RemotePC is priced by computer rather than by technician, which makes it cheap when you mainly need to reach your own machines. A small business owner who wants to reach an office PC from home, or an IT manager with a set of servers and workstations, can cover many machines for a modest yearly fee. Setup is straightforward, and unattended access works once the app is installed and signed in.

It is less suited to customer support work. Attended sessions, where a customer joins with a code, exist but feel less refined than TeamViewer or Splashtop SOS. If your main job is supporting customers, pick a support focused tool. If your main job is reaching your own computers cheaply and reliably, RemotePC is a strong value choice.

BeyondTrust Remote Support is the enterprise choice when security and audit matter as much as fixing the problem. Sessions are controlled by permissions, every action can be logged, and credentials can be vaulted rather than shared with technicians. That level of control suits banks, healthcare providers, government teams and large companies with strict security rules.

The price and project scope match the enterprise focus. BeyondTrust is not a tool a solo technician buys on a whim, and it needs planning, permissions design and training to get full value. For regulated or large scale support, though, those controls are the point. Smaller teams should weigh whether they need that depth, or whether a simpler tool with good security basics is enough.

RealVNC Connect comes from the original VNC remote access work, and it remains a reliable choice for mixed device estates. It runs on Windows, Mac, Linux, Raspberry Pi and mobile, with direct connections and cloud mediated connections. For IT teams with a mix of operating systems, that breadth is useful, and the tool is light on system resources.

The trade is polish. RealVNC feels more like a remote access tool than a modern helpdesk, with fewer built-in ticketing and session management features than ConnectWise or Zoho Assist. Teams that need a helpdesk workflow may pair it with a separate ticket system. Teams that mainly need reliable cross-platform access will find it steady and easy to run.

Chrome Remote Desktop is free, simple and good enough for personal use. Install the extension, sign in with a Google account, and you can reach your own computers or help a family member with a one-time code. There is no software licence to buy, and the browser based setup means almost anyone can join a session.

For business support, the limits show quickly. There is no technician queue, no session audit trail, no file transfer polish and no way to manage many customers from one console. Use Chrome Remote Desktop for personal access, for helping family, or as a backup when a paid tool fails. For paid customer support, choose a tool built for that job and keep Chrome Remote Desktop as a free spare.